General Questions
Do I need to create an account to use Olive?
Yes. You need to sign up or log in to book appointments, attend consultations, and access your medical records.
How long does it take to book an appointment?
Booking an appointment usually takes just a few minutes, from selecting a consultant to confirming payment.
Can I search for consultants by location?
Yes. You can search for HSE consultants by region, along with name or speciality.
Are video consultations available on all devices?
Yes. Olive works across supported smartphones, tablets, and web browsers, allowing you to consult from anywhere.
Appointments & Consultations
Will I receive reminders for my appointment?
Yes. Olive sends timely notifications so you don't miss your scheduled consultation.
Can I consult the same doctor again?
Yes. You can easily book follow-up consultations with the same HSE consultant through the app and website.
Is Olive available 24/7?
You can book appointments anytime. Consultation availability depends on individual HSE consultant schedules.
Medical Records & Services
Can I access my past consultations?
Yes. Your previous consultations, prescriptions, and reports remain accessible under your account for future reference.
Does Olive support multiple specialities?
Yes. Olive offers access to HSE consultants across a wide range of medical specialities.
Support
Is there customer support if I face issues?
Yes. Support is available to help you with bookings, payments, or technical issues on the app or website.
Still have questions?
Can't find the answer you're looking for? Please get in touch with our friendly team.
