Patient Terms of Service & Data Consent Agreement

1. INTRODUCTION

1.1 These Terms and Conditions (the "Terms") govern your access to and use of the OLIVE Health Services mobile application and website (the "Platform"), operated by OLIVE Health Services, a company registered in Ireland at 47 The Green, Elsmore, Jigginstown, Naas, Co. Kildare, W91 X47D (the "Company", "We", or "Us").

1.2 By registering an account, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

2. NATURE OF THE SERVICE (The "Platform Model")

2.1 We are an Intermediary: You acknowledge that the Company is a technology service provider, not a medical clinic. We provide the digital infrastructure to connect you (the "Patient") with independent healthcare professionals (clinicians, phlebotomists, doctors) (the "Providers").

2.2 The Provider is Responsible: The medical advice, diagnosis, treatment, and clinical services are provided solely by the independent Provider. The Company does not practice medicine and is not responsible for the quality or accuracy of the medical advice given.

3. ACCOUNT REGISTRATION & SECURITY

3.1 To use the Service, you must create an account. You agree to provide accurate, current, and complete information (e.g., legal name, date of birth, address).

3.2 You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use of your account.

4. SERVICE LIMITATIONS (Telehealth)

4.1 Not for Emergencies: This Platform is suitable only for non-emergency medical issues.

4.2 Remote Limitations: You acknowledge that online consultations have limitations compared to in-person examinations. If a Provider determines that your condition requires a physical examination or urgent care, they will decline to treat you online and refer you to a physical clinic/A&E.

4.3 Prescriptions: Providers issue prescriptions at their sole clinical discretion. The Platform guarantees neither a prescription nor a specific diagnosis. Controlled drugs (e.g., sleeping pills, opioids) will generally not be prescribed via this Platform.

5. PAYMENTS, CANCELLATIONS & REFUNDS

5.1 Fees: You agree to pay the Consultation Fee displayed on the App prior to booking.

5.2 Payment Processing: Payments are processed via Bank of Ireland (BOI). We do not store your full credit card details.

5.3 Cancellation Policy:

• More than 24 hours notice: Full Refund.
• Less than 24 hours notice: 50% Cancellation Fee applies.
• No-Show (Missed Appointment): No Refund.

5.4 Failed Phlebotomy Visits: For home blood tests, if the phlebotomist arrives but cannot access your property or you are not present, no refund will be issued.

6. DATA PROTECTION & EXPLICIT CONSENT (GDPR)

6.1 Legal Basis: To provide this Service, we must process "Special Category Data" (your health information) as defined under Article 9 of the General Data Protection Regulation (GDPR).

6.2 Explicit Consent: By ticking the box "I Consent to Data Processing" during registration, you explicitly consent to:

• Collection: Us collecting your symptom history, medical notes, medication records, and video/audio metadata from consultations.
• Sharing: Us sharing this data securely with the specific Provider(s) you book and, where necessary, with pharmacies (for prescriptions) or labs (for blood tests).
• Retention: Us retaining your medical records for the statutory retention period required by Irish Law (typically 8 years or more), even if you close your account.

6.3 Your Rights: You have the right to access, rectify, or request erasure of your data (subject to our legal obligation to keep medical records). Please refer to our Privacy Policy for full details.

7. USER CONDUCT

7.1 You agree to treat our Providers and support staff with respect.

7.2 We reserve the right to terminate your account immediately if you are abusive, threatening, or behave inappropriately during a consultation or home visit.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by Irish law, the Company shall not be liable for:

• Any incorrect medical diagnosis or advice provided by the independent Provider.
• Any technical failure (e.g., internet dropout) that interrupts a consultation.
• Any indirect or consequential loss (e.g., loss of earnings).

8.2 Nothing in these Terms excludes our liability for death or personal injury caused by our own negligence (e.g., platform security failure).

9. DISPUTES & JURISDICTION

9.1 These Terms are governed by the Laws of Ireland.

9.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of Ireland.

CONTACT INFORMATION